What is person-centred aged care and why it matters 

In the aged care industry, person-centred care is a bit of a buzzword, but at HillView Care it’s deeply ingrained in our core values and guides everything we do. We value our residents’ individual journeys, tailoring our care and support to meet their unique needs. We aim to empower our community to live their best lives – on their terms. 

Why is person-centred care so important in an aged care setting? Let’s take a closer look at person-centred care and how it impacts our residents.

Personalised service in residential aged care homes

Person-centred care is based around personalised care that caters to everyone’s individual needs. We know HillView Care residents come from a variety of backgrounds, and have differing beliefs and experiences that have shaped their lives, so we adapt our care to ensure that each resident receives the tailored support they need. From dietary preferences to cultural traditions, we take the time to understand each individual and customise our services accordingly, fostering a sense of belonging and comfort for all residents.

We believe our residents should be involved in the decision-making process about their care and maintain as much independence as possible. This means they become active participants in deciding how they live their lives, to maintain control and dignity as they age. 

In aged care facilities, personalised care encompasses active decision-making for residents in their daily activities, meals and social interactions. It ensures staff are communicating effectively with each individual in a way they feel understood and supported. 

Why does person-centred care matter? 

At HillView Care, person-centred care isn’t an option, it’s part of our aged care philosophy that has huge benefits for both our residents and their families. Some of the main benefits of person-centred care include:

Promoting independence and autonomy: Throughout our everyday interactions with our residents, we recognise the importance of maintaining a sense of control and self-determination, even as individuals age or face health challenges.

To promote independence in the HillView Care community, we ensure residents play an active role in decisions about their care. This encourages self-expression and allows residents to continue to pursue their goals and express themselves in a way that aligns with their core values. 

While they are there to support and care for residents and their needs, staff will always allow residents to do things for themselves, instead of taking over completely. They will also encourage residents to participate in activities to ensure they feel empowered and engaged in their daily lives. 

To encourage autonomy, HillView Care residents can get involved in a range of activities and events organised by our lifestyle team, promoting independence and building/growing their skills in different areas. Through a range of recreational, social and educational activities and events, we help residents express themselves and continue to explore their interests, learn new skills and find a sense of purpose. 

Improved health and well-being: Person-centred care can have a big influence on residents’ health and well-being. By ensuring each person feels heard, valued and supported, we can better support residents with their treatment plans, resulting in better health management and fewer trips to the hospital. When our experienced Gold Coast aged care team focuses on each resident’s needs and personal requirements, we can help them feel more empowered and accountable when it comes to managing their well-being. 

The benefits of person-centred care for HillView Care staff

The advantages of person-centred care extend beyond residents, with far-reaching benefits for our Gold Coast aged care team. It has a positive impact on our team as they feel more fulfilled in their roles knowing they are making a real difference in the lives of our residents. 

By being actively involved in decision-making processes and tailoring care plans to meet the individual needs of each resident, our staff members experience a deeper sense of purpose and satisfaction. This approach also fosters stronger connections between staff and residents, creating a supportive and collaborative environment where everyone feels valued and respected. 

Experience person-centred care at our Gold Coast residential aged care homes

Person-centred care lies at the heart of everything we do at HillView Care. It’s not just a buzzword; it’s a fundamental principle that guides our approach to aged care. By tailoring our services to meet the unique needs and preferences of each resident, we empower them to live their best lives on their terms. 

This means promoting independence and autonomy, fostering improved health and well-being, and creating a supportive environment where both residents and staff thrive. At HillView Care, we believe that person-centred care is not just important—it’s essential for providing the highest quality of life for our residents and ensuring their happiness and comfort every step of the way.