Aged care that feels personal, not clinical

You can tell a lot about an aged care home by the way it feels when you walk through the door. Maybe it feels quiet and clinical, or full of warmth and laughter? If you’re searching for an aged care home on the Gold Coast, it’s not just about finding a bed, it’s about finding a place where your loved one will be treated with kindness and genuine care. 

At HillView Care, we believe that aged care should feel personal. It should be a place where residents are known by their name, their stories are remembered, and their days are filled with moments of connection. 

When you visit HillView Care, Merrimac or Ashmore, the first thing you notice isn’t the smell of disinfectant, it’s the feeling of warmth. Our team really gets to know every individual, listening to their stories, their likes and dislikes, and what make them happy. 

How can personalised care help residents thrive?

Whether it’s remembering how someone takes their tea, playing their favourite music during the day, or having a chat about old memories, we know that these small, thoughtful moments are what makes aged care feel human.

At HillView Care, we call it “person-centred care”, but really, it’s just about kindness. Because when care feels personal, residents thrive.

It’s an aged care home, not a hospital

HillView Care feels like home. Our Gold Coast residences in Ashmore and Merrimac are designed with warmth and comfort in mind. Residents enjoy beautiful private suites with garden views, inviting communal areas, and peaceful outdoor spaces perfect for a morning cuppa or an afternoon chat. 

But don’t worry, we know how important independence is, too. We encourage residents to bring their own photos and keepsakes to make their rooms truly their own. When someone moves into HillView Care, they’re not “admitted”, they’re welcomed to their new home.

Choices in everyday life

A big part of feeling at home is having choices. Aged care residents shouldn’t be expected to fit into a rigid routine, meals at exactly the same time, lights out early, and little flexibility.

At HillView Care, we think choice is empowering. Residents decide when they’d like to wake up, what they’d like to eat, and how they want to spend their day. Want to sleep in? Enjoy breakfast in your room? Spend the morning gardening or chatting with friends? Go for it! Our role is to support, not control. Because aged care should be about living, not just existing.

Holistic care at HillView

Personal care is more than just addressing physical needs. We believe it’s also about nurturing the whole person, emotionally, mentally, socially and spiritually. That’s why our care programs offer engaging lifestyle activities like art, music, exercise, and social outings designed to keep residents active and connected

Our compassionate staff are always around for a chat or to listen to stories. We work closely with families to ensure everyone feels supported.

Compassionate care for our residents

We’re often told by families how much they truly appreciate what our staff do. They are thankful for the personalised care that comes from the heart. 

Everyone on our team, from nurses to carers, chefs, lifestyle coordinators and support staff all share a common goal: to bring connection and joy to the people we care for. Whether that’s a warm smile, a shared laugh or a helping hand when they need it, our team is there. 

Family involvement is always welcome

At HillView Care, we understand that family is one of the most important things in life. When we care for someone you love, you become part of our extended family too. We encourage families to visit as often as they like, join in activities, share meals, and stay connected. Regular communication and open collaboration mean you’ll always know how your loved one is doing. At HillView Care, it’s a team effort.

The HillView Care difference – personalised care

Finding the right aged care home can be one of the hardest decisions you’ll make with your loved one. But it doesn’t have to feel clinical or cold. It can feel warm, and deeply supported

At HillView Care, we’ve built an environment where residents are valued. Every day is an opportunity to connect and find joy. 

If you’re looking for a Gold Coast aged care home where your loved one will feel genuinely at home, we’d love you to book a tour or schedule a callback.