Exceptional service and care: What sets HillView Care staff apart from the rest

When searching for a residential aged care home for your loved one, the care workers play a pivotal role in creating a positive and nurturing environment. They are an integral part of the fabric that makes up an aged care home and contribute significantly to the overall well-being and quality of life of residents. 

HillView Care is exceptionally proud of our wonderful team of aged care professionals, let’s take a look at some of the qualities that sets them apart from the rest.

Empathy and understanding

To be an exceptional aged care professional it takes a rare amount of empathy. This empathy gives our team the ability to understand and connect with our residents and have a deeper knowledge of their needs. 

Having a high level of empathy ensures our residents feel truly heard and valued and helps our staff foster strong bonds with residents. This trust leads to enhanced resident well-being and creates a real sense of belonging. 

Connection through storytelling

As well as having a deep level of empathy, our staff connect with residents through the power of narrative. Telling stories actively engages residents and through shared experiences and reminiscing about memories staff can create strong bonds with residents. 

Personalised care

At HillView Care our staff know that the transition into a residential aged care home isn’t always easy. They know everyone’s journey is different and always take a personalised approach to care. 

With each resident having their own interests, needs and preferences, our staff take time to get to know them on a personal level and tailor care plans and activities accordingly. This ensures every resident feels valued and their well-being is prioritised. 

A spirit of fun

Our lifestyle team is passionate about seeking new ways to engage our residents. They organise various events and interactive activities that aim to spark joy, ignite curiosity and build connections within our residential aged care homes on the Gold Coast. 

Whether it’s exploring local attractions, enjoying in-house performances or getting involved in a range of fun games and activities, residents have the opportunity to do as little or as much as they like and embrace a vibrant and fulfilling lifestyle at HillView Care. 

A creative approach to care

Our team is always looking for innovative ways to improve our care. Our staff look beyond the obvious to incorporate ways to connect and engage with residents, including music therapy, art therapy and other creative mediums to enhance physical, emotional and cognitive health. These unique approaches provide opportunities for self-expression, enjoyment and personal growth. 

The HillView Care difference 

The staff at HillView Care are one-of-a-kind. We are so lucky to have an exceptional team of professionals who love their jobs and go the extra mile to provide personalised care to each of our residents at our Ashmore and Merrimac aged care homes. They are more than just staff, they are the resident’s biggest advocates and of course, friends. 

To learn more about our Gold Coast aged care homes, book a tour today. Alternatively, request a callback and we’ll be in touch. We look forward to meeting you!