How we maintain high standards in care delivery at HillView Care

In aged care, excellence shouldn’t just be a standard. It needs to be an everyday commitment. At HillView Care, we’ve built a team that prioritises personalised care and ensures high-quality care is at the heart of everything they do. 

Delivering a high level of care means we can create an environment where our residents feel safe, valued and supported at every step, and families have complete confidence in the care their loved ones receive. 

What quality care means to us

Quality can be defined as many things, but at HillView Care, we have a clear vision of what it means to us. We combine expert clinical care with a compassionate approach and consistency in everything we do. We align ourselves with Australian Aged Care Quality Standards and take on board both evidence-based and people-centred principles to ensure we’re meeting our residents’ physical, emotional and psychological needs.  

“We believe true quality comes from a balance of clinical expertise and genuine human connection.”

Compassion and skill in aged care – we treat residents like family

While certain aspects of aged care will always be clinical, our standards really start with our people. By taking great care with onboarding staff, providing ongoing professional development and implementing a culture of teamwork, we’re able to cement our standards into everyday life at HillView Care. 

We have registered nurses on-site around the clock, along with staff trained in specialised areas such as dementia and palliative care, ensuring the highest standards of support across all aspects of our services. 

Thanks to our positive culture and ongoing support of our staff, they can build strong, long-term bonds with our residents, creating genuine connections and a sense of belonging. 

Personalised care plans for every resident

Because everyone is different, individual needs and preferences guide care delivery at HillView Care. We conduct an assessment on admission as well as ongoing reviews to ensure each resident’s care. Our staff work collaboratively with residents, their families and health professionals, to deliver care that is personalised to meet specific needs. 

A supportive, home-like environment

An aged care home should be warm, comfortable and safe. Thoughtful design ensures a sense of belonging and a place that feels like home. At our Ashmore and Merrimac residences, residents enjoy freshly prepared meals, exciting social activities and the security of a close-knit community. High-quality care is built on familiarity and the feeling of home, and that’s exactly what residents experience at HillView Care.

Our promise to you

We’re all about respect, transparency and partnering with families so we can work together to give residents the best care possible. With open communication and family involvement, we make sure you’re always informed, supported and confident in every aspect of your loved one’s care. 

Discover the HillView difference for yourself. Visit our Ashmore or Merrimac homes or get in touch to learn more about our aged care homes.

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