Understanding the duty of care in an aged care setting

At HillView Care in Merrimac and Ashmore, we have a duty of care that forms the foundation of everything we do. It serves as our obligation to our residents, ensuring their safety and well-being to create an environment where they can thrive. 

We have a team of experienced aged care professionals, all working together to ensure that every part of our residents’ lives is met with compassion and expertise. From our skilled nursing staff who provide round-the-clock care to our dedicated support team who ensure the comfort and happiness of our residents, each member of our Gold Coast aged care homes plays a crucial role in demonstrating our commitment to excellence in aged care.

Our holistic approach includes personalised care plans that address not just medical needs, but also emotional, social, and spiritual well-being. By fostering a sense of community and belonging, we create an environment where residents feel safe, valued, and respected.

OUR VISION

To be a professional and progressive care provider, delivering ‘Excellence in Aged Care’ in a compassionate, friendly, and luxurious environment.

OUR MISSION

• To enhance the lifestyle of our residents by encouraging and supporting their physical, emotional, spiritual, and social well-being.

OUR PHILOSOPHY

• We strive to provide the highest standard of care.
• To care for our residents in a compassionate, respectful, and professional manner.
• We tailor our care to meet the needs of every individual.
• We pride ourselves in delivering exceptional customer service.
• We recognise the importance of our team and value the contribution of each and every one of our staff.
• Our staff receive regular education and training to maintain their knowledge and skills in our quest for ‘best practice’.
• We only employ highly competent, caring, and friendly staff.

What’s important to us at HillView Care? 

Personalised medical care: Residents at HillView Care receive a care plan that is tailored to their unique needs. Our experienced nursing staff and healthcare professionals collaborate closely to oversee and manage residents’ health needs, including regular assessments, medication management, and access to specialised medical services.

Emotional and social support: We prioritise the emotional well-being of our residents as much as their physical health. Our diverse range of activities and programs, from group outings to creative workshops, promote social engagement and a sense of community.

Safety and security: Creating a safe environment is important to the HillView Care team. Our facilities are equipped with state-of-the-art security systems, including continuous surveillance and emergency response protocols. Routine safety checks and maintenance further ensure a hazard-free living environment.

Nutrition and meal services: Optimum nutrition is essential for overall health. Our talented chefs prepare nutritious, home-cooked meals onsite, catering to individual dietary preferences and needs. We strive to make mealtimes enjoyable and nourishing, enhancing the overall dining experience.

Respect and dignity: At HillView Care, we go above and beyond to uphold the dignity of each resident with absolute respect. Our compassionate staff are trained to deliver care that respects personal privacy and individual choices. We actively listen to residents, ensuring they feel valued and empowered.

Family involvement: We recognise the importance of family and encourage and welcome family participation in care planning and activities. Open communication and strong family bonds enrich the experience of residents. 

Continuous improvement: We are committed to ongoing improvements to our services. Regular staff training, feedback mechanisms from residents and families, and staying ahead of best practices in aged care ensure we deliver exceptional care at all times.

At HillView Care, we believe our duty of care goes far beyond meeting the basic needs of our residents. We provide exceptional care that improves their quality of life and creates an environment where they can thrive. 

To discover more about how we uphold our duty of care or to arrange a visit, please reach out to us today.